Brainbox Consulting BV aligning great talent with clients’ needs is at the core of who we are. We are passionate about our consultants, our clients, and our Partners. Our rich IT legacy combined with our unyielding care for our people and business is the driving force behind all we do, and we deliver! On this journey, we are looking for a Junior IT Delivery Manager who is also interested to take on a wide range of activities.

Responsibilities:

• Support and follow up on ITIL processes including Incident, Problem, Change, and Release Management;
• Safeguard the quality and consistency of operational processes;
• Analyze incident trends and identify opportunities for process improvements;
• Participate in key-user meetings, project alignment sessions, and sprint reviews;
• Collaborate with Service Coordinators and Service Managers to ensure smooth operations and business continuity;
• Take ownership of action items and drive them to successful completion;
• Perform quality checks for releases and service transitions;
• Work closely with IT suppliers and internal teams to implement service improvements.

Required Skills:

• Demonstrated ability to work independently and manage multiple priorities;
• Pro-active attitude, go-getter personality who likes to work hands-on;
• Excellent communication skills in both Dutch and English
• Stakeholder management skills.

Education:

Bachelor’s or master’s degree in engineering or IT-related field (e.g., Information Technology, Computer Science).