Brainbox Consulting BV aligning great talent with clients’ needs is at the core of who we are. We are passionate about our Consultants, our Clients, and our Partners. Our rich IT legacy combined with our unyielding care for our people and business is the driving force behind all we do, and we deliver! On this journey, we are looking for an Application Support Engineer to support engineering processes, answer design questions, manage reported issues, and collaborate with other support engineers and Agile teams.

Role and Responsibilities

As an application Support Engineer:

• You will be working in a team with 6 other Support Engineers.
• You will be active in the Hardware group, supporting engineering applications.
• You deliver support on IT services based on Windows and Linux to a user base consisting mainly of electrical engineers.
• Independently, you handle and resolve incoming calls or forward issues to the responsible teams using tools such as ServiceNow and Jira.
• You ensure the quality of our applications by performing limited testing on applications and infrastructure as part of change or escalation management.

Education and Experience

• Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology
• Basic understanding and practical experience with:
• Linux / Windows
• MS Office applications
• End-User support
• Knowledge of engineering Applications, and in particular Electrical Engineering or Firmware design, is a plus
• Strong communication skills and proficiency in the English language