Wat zijn Seller Enablement Services voor SAP Ariba?
Meer dan 5,2 miljoen leveranciers voeren transacties uit via het Ariba Network. Veel van deze bedrijven maken echter nog niet volledig gebruik van de voordelen die Ariba te bieden heeft. Dit servicepakket is speciaal samengesteld om leveranciers te helpen bij het optimaliseren van workflows, catalogusbeheer en verkoopkansen.
Het pakket is modulair opgebouwd en alleen de features die in de business case zinvol zijn, worden geselecteerd. Dit kan een integratie zijn, die het (SAP of non-SAP) ERP-systeem integreert met Ariba Network. Maar het kan ook gaan om het opzetten van effectieve (punchout) catalogus- of gebruikersbeheerlandschappen.
Hoe werken de Seller Enablement Services?
We erkennen dat het Ariba-leveranciersportaal overweldigend kan zijn en merken dat organisaties het een uitdaging vinden om de functies ervan te vertalen naar daadwerkelijke businesscases. Sommige functies zijn misschien niet eens bekend of zijn te “technisch” om te bevatten.
Om deze redenen beginnen onze services met een beoordeling van de huidige processen en een bespreking van de beoogde toekomst visie. Onze consultants leggen uw behoeften en uw visie vast en creëren suggesties voor verdere opdrachten die vervolgens tijdens de projectfase zullen worden geïmplementeerd.
Voordelen
SAP Ariba is wederzijds voordelig voor zowel kopers en verkopers. Door documentstromen te digitaliseren is er veel winst te behalen op het gebied van efficiëntie en nauwkeurigheid. Het is een cruciale KPI voor verkooporganisaties om de order-to-cash-cyclus te verkorten. SAP Ariba biedt in dit opzicht een enorme waarde. Brainbox kan uw verkooporganisatie helpen om de waarde binnen het leveranciersportaal van SAP Ariba beter te benutten.
Versnelde order-to-cash cyclus
Flexibele workflows binnen het SAP Ariba Supplier portaal
Betrouwbare analytische raporten met SAP Ariba Reporting
Genereer meer business door het SAP Ariba portaal en maximaliseer verkoopkansen
Dashboards gebaseerd op specifieke gebruikers
Minder fouten in het order-to-cash proces
SAP Ariba Seller Enablement Services
Wilt u meer weten over de SAP Ariba Seller Enablement Services? Bekijk dan onze brochure.
Neem contact met ons op
Wilt u weten hoe de SAP Ariba Supplier Enablement Services in uw organisatie passen? Neem an contact met ons op voor meer informatie.
Silver Support Services
Supplier Enablement
- Assist customer to build a supplier onboarding strategy in the steady state
- Load required supplier data on Ariba Network & Ariba P2P
- Assist customer to establish a trading relationship with supplier on AN
- Post dummy orders & invoices in Test system to verify supplier onboarding
Incident Resolution
- Monitor customer’s incident management tool. If customer does not have any such tool, options will
be explored during SNAP implementation. - Manage incidents raised by customer in incident management tool
- Fix & Close the incident raised by customer within defined SLA
- Post dummy orders & invoices in Test system to verify supplier onboarding
Daily Master Data Monitoring
- Prepare a report and share with respective shareholders.
- Identify errors or warnings triggered
- Assist customer to fix the same.
Fix Technical Issues
- Raise SR in Ariba connect on behalf of customer with Ariba Engineering team
- Co-ordinate with Ariba Engineering team on behalf of customer, to fix any technical issue.
- It can include any product defects or data fixes.
Predefined SLA for inciden
- Define a number of incidents per month which will be fixed.
- an be defined based on business implementation scope.
- Mutual agreement between Brainbox & Customer
- Predefined SLA for incident
- Response Time
- Priority P1 – 5 hrs
- Priority P2 – 10 hrs
- Priority P3 – 16 hrs
- Priority P4 – 24 hrs
- Resolution Time
- Priority P1 – 10 hrs
- Priority P2 – 20 hrs
- Priority P3 – 32 hrs
- Priority P4 – 48 hrs
- Service Request (SR) Resolution Time is not considered here as it is
totally dependent SAP Ariba Engineering team. - If required, after high level analysis of incident and with an
agreement with business & IT teams, incident priority can be
adjusted. - If SR has been raised with SAP Ariba Engineering team, against an
incident then incident will be put on hold in Incident management
tool.
- Response Time
Support Timings
- Application Support will be provided as per European timezone only i.e. 9AM – 5PM CET
- Application support will be only during weekdays i.e. Monday to Friday
- Location of resource will be offshore
Gold Support Services +
Catalog Enablement
- Assist customer to manage their catalogs which can include:
- Prepare catalog cif file
- Manually load catalog into Ariba (Test & Prod)
- Perform system test runs
- Activate or deactivate catalogs
- Load catalogs from Ariba Network and process.
- Co-ordination with supplier will be customer’s responsibility only.
Manual Master & Transactional Data
- Assist customer to manually load master data into Ariba. It can include data load after fixing data
errors or warnings. OR a regular activity to maintain the data into Ariba. - Manually load any transactional data like Requisition, Receipts, Order Close Status, Operational
Contracts.
Configurations & Modifications (only for existing business implementation)
- Modify existing (in place) configurations like Approval flow, Invoice Exception, Receipt Rules,
Guided Buying tiles, Guided Buying Policies - Enable existing (not used features or functionalities) to accommodate & improve existing business
implementation. - Adding new approval nodes or build a new approval process
- Adding new tiles, or policies to Guided Buying
- Adding new custom forms.
Analyze and Implement Quarterly features
- Every quarter SAP Ariba release new features around Ariba Buying & Invoicing, Guided Buying,
Catalogs, APIs etc. - Newly released features will be analyzed, and relevant features will be presented to business & IT
team. - After alignment & sign off from Business & IT teams, new feature will be configured, tested, and
deployed in production.
Unlimited number of tickets
- No limit on number of incidents to be resolved per month.
Global/Extended Support (16*5)
- Application Support will be provided as per European time zone only i.e. 9AM – 5PM CET
- Application support will be only during weekdays i.e. Monday to Friday
- Location of resource will be offshore
- Onsite travel should be possible as per business needs.
Negotiated SLA
- No predefined SLA.
- Brainbox will negotiate with customer to define SLA depending upon customer’s size and procurement
scope. - Service Request (SR) Resolution Time is not considered here as it is totally dependent SAP Ariba
Engineering team. - If required, after high level analysis of incident and with an agreement with business & IT teams,
incident priority can be adjusted. - If SR has been raised with SAP Ariba Engineering team, against an incident then incident will be put
on hold in Incident management tool.
Diamond Support Services +
Roll out to New Business/Legal Entity
- Gather requirements and document it.
- Extend existing configurations to new business or legal entity
- Implement new features/functionalities
- Perform system testing & assist customer to conduct UAT
- Production Go-Live
Training and training materials
- Assist customer to build the training materials
- With the help of business teams, training sessions will be conducted to train the trainer.
IT Change & Release Management
- Follow the change management process set up in the organization.
- Any new feature or product defect or adjust existing configuration will be implemented as per
defined change management process - Assist IT teams to get the approval from CAB (Change approval board) or any other designated
teams/stakeholders. - Manage & maintain change management documentation.
Customer defined SLA
- No predefined SLA.
- Brainbox will adher to customer defined SLA
- Service Request (SR) Resolution Time is not considered here as it is totally dependent SAP Ariba
Engineering team. - If required, after high level analysis of incident and with an agreement with business & IT teams,
incident priority can be adjusted. - If SR has been raised with SAP Ariba Engineering team, against an incident then incident will be put
on hold in Incident management tool.
Innovation & Optimization
- Assist customer to optimize existing procurement business processes
- Present innovative ideas to IT team to improve existing support processes.