Brainbox Consulting BV aligning great talent with clients’ needs is at the core of who we are. We are passionate about our Consultants, our Clients, and our Partners. Our rich IT legacy combined with our unyielding care for our people and business is the driving force behind all we do, and we deliver! On this journey, we are looking for Service Delivery Manager who is also interested to take on a wide range of activities.

Job Description

The Security Incident Response Team is looking to further step up Service orientation and engagement with customers and partners in the business sectors. It is a real time detection & response minimizes the damage caused by threat actors bypassing  preventative security controls and protecting information. The team work closely together with other security functions and other teams utilizing shared in depth knowledge in this effort to secure the business for all stakeholders.

Role and responsibilities:

• Engage with Stakeholder in structured dialogue. Stakeholders can be internal and external stakeholders including other security teams or any other teams.
• Translate stakeholder demand into delivery objectives such as new reports, process improvements, new processes, etc.
• Measure delivery on objectives which will be milestone based. The Service Delivery Manager will be actively working to build the necessary KPIs.
• Coach and collaborate with delivery teams (technology teams within security or working with IT) to focus on key results.
• Identify barriers to excellence in delivery (gaps or pain points in processes).

Education and Experience:

• Bachelor’s degree in a Computer Sciences related field
• Experience in Security Operations environments understanding its dynamics
• Deep understanding of security principles, threats and trends
• Proficient in planning, executing and tracking security projects
• Ability to motivate security teams effectively
• Good understanding of security risk and mitigation’s.
• Strong knowledge of incident response procedures and best practices
• Good understanding of Security compliance standards and regulations
• Basic familiarity with security tools, systems and technologies
• Good ability to generate and interpret security metrics

Skills required:

• Strong ability to engage and manage relationships with stakeholders
• Strong problem solving skills in the security domain
• Growth mindset mentality
• Strong interpersonal and listening skills
• Delivery and results oriented
• Excellent reporting and presentation skills
• Trustworthy
• Flexible.